Refund policy

Pitmark Racing Co. Return & Refund Policy

Last Updated: August 22, 2026

At Pitmark Racing Co., we want you to be happy with your order. Because many of our products are made, printed, or produced specifically for each customer, our return policy differs from that of a traditional retail store.

Please review the following policy before making a purchase.

Made-to-Order Products

Many Pitmark Racing Co. products are made or printed specifically for your order. Because these products are produced on demand, we generally cannot accept returns or exchanges for:

  • Ordering the wrong size, color, or product

  • Changes of mind or buyer's remorse

  • Personal preference regarding fit or style

  • Accidental or duplicate orders that have already entered production

  • Products that have been worn, washed, altered, or used

We strongly encourage customers to review product descriptions, sizing information, and order details carefully before completing a purchase.

This policy does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at contact@pitmarkracing.com.

Please include:

  • Your order number

  • Your name and email address

  • A description of the problem

  • Clear photographs showing the affected product

  • Photographs of the packaging or shipping label when relevant

Once we review the issue, we may offer an appropriate resolution, including a replacement, refund, or other remedy, depending on the circumstances.

Please do not return a damaged or incorrect item unless instructed to do so by Pitmark Racing Co.

Size & Fit

Customers are responsible for selecting the correct size before ordering.

Because sizing can vary between garment manufacturers and product styles, please review any sizing information provided on the applicable product page before placing your order.

Unless the product itself was incorrectly labeled, manufactured, or fulfilled, ordering an incorrect size generally does not qualify for a free replacement, exchange, or refund.

Order Changes & Cancellations

If you need to change or cancel an order, contact us at contact@pitmarkracing.com as soon as possible.

We will make every reasonable effort to accommodate your request. However, because some products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.

Orders that have already entered production may not be eligible for cancellation.

Returns

Do not send products back to Pitmark Racing Co., a manufacturer, or a fulfillment facility without contacting us first.

If we authorize a return, we will provide instructions regarding where and how the product should be returned.

Items returned without prior authorization may not be eligible for a refund.

When a return is approved for reasons other than a defect, fulfillment error, or other issue for which Pitmark Racing Co. is responsible, the customer may be responsible for return shipping costs.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once a refund has been issued, your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account. Processing times are outside of Pitmark Racing Co.'s control.

Original shipping charges may be non-refundable unless the refund results from an error by Pitmark Racing Co., a defective product, or where otherwise required by law.

Lost or Missing Orders

Shipping and delivery issues are handled separately from standard product returns.

If your package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact contact@pitmarkracing.com with your order number.

We will review the available tracking and fulfillment information and help determine the appropriate next steps.

Non-Returnable Items

Unless required by applicable law or the product arrives defective, damaged, or incorrect, the following products may not be eligible for return:

  • Made-to-order or print-on-demand merchandise

  • Personalized or customized products

  • Gift cards

  • Final-sale or clearance products specifically marked as final sale

  • Worn, washed, used, or altered merchandise

  • Products damaged after delivery through misuse, improper care, or normal wear and tear

Exchanges

Because many Pitmark Racing Co. products are made to order, we generally do not offer traditional size or color exchanges.

If you received the wrong product or an incorrectly produced item, contact us so we can review the order and arrange an appropriate resolution.

Suspected Fraud or Abuse

Pitmark Racing Co. reserves the right to review refund, replacement, and return requests for suspected fraud, abuse, or misuse of this policy.

This provision does not limit any consumer rights provided by applicable law.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or waive any rights or remedies that customers may have under applicable federal, state, or local consumer protection laws.

Where applicable law provides rights that differ from this policy, those legal requirements will apply.

Contact Us

For questions, return requests, damaged products, or refund assistance, please contact:

Pitmark Racing Co.
Customer Support: contact@pitmarkracing.com

Please include your order number when contacting us about an existing purchase so we can assist you as quickly as possible.

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