Shipping Policy

Last Updated: August 22, 2026

Thank you for shopping with Pitmark Racing Co. We appreciate your support and want to make sure you know what to expect after placing an order.

Order Processing

Orders are typically processed within 2–5 business days after they are placed. Processing times may vary depending on the product, order volume, holidays, product availability, and whether an item is produced or printed to order.

Processing time is separate from shipping/transit time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates & Delivery Estimates

Shipping rates and available shipping methods are calculated and displayed at checkout.

Estimated delivery times may vary depending on your location, the shipping carrier, the product ordered, and the fulfillment location.

Any delivery dates or transit times provided at checkout are estimates and are not guaranteed unless specifically stated otherwise.

Pitmark Racing Co. is not responsible for carrier delays caused by weather, service disruptions, holidays, incorrect delivery information, or other circumstances outside of our control.

Made-to-Order & Fulfillment Partner Products

Some Pitmark Racing Co. merchandise may be made or printed specifically for your order and fulfilled by one of our production or fulfillment partners.

Because different products may be produced at different facilities, items from the same order may occasionally arrive in separate packages or on different delivery dates.

Receiving only part of your order does not necessarily mean the remaining items are missing. Additional tracking information may be provided as the rest of your order ships.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin showing updates from the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at contact@pitmarkracing.com.

We will make every reasonable effort to update the address before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered production or shipped.

Pitmark Racing Co. is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

If your tracking information shows that your package is significantly delayed, please contact us at contact@pitmarkracing.com and we will help determine the appropriate next steps.

If tracking shows an order as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members or neighbors, and contacting the shipping carrier.

Please contact us if you are still unable to locate the package.

Claims involving lost or damaged shipments may be subject to carrier or fulfillment-provider requirements and time limits.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at contact@pitmarkracing.com as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, when applicable

We will review the issue and work with you to make it right.

International Shipping

International shipping availability, when offered, will be displayed during checkout.

Customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

International orders may experience additional delays due to customs processing.

Pre-Orders & Special Releases

Certain limited-edition products, pre-orders, or special releases may have different processing and shipping timelines. When applicable, estimated fulfillment information will be included on the product page.

If an order contains both an in-stock product and a pre-order or made-to-order product, items may ship separately.

Questions About Your Order

If you have any questions about shipping or an existing order, we're happy to help.

Pitmark Racing Co.
Customer Support: contact@pitmarkracing.com

Please include your order number when contacting us about an existing purchase so we can assist you as quickly as possible.